post CTS unveils AI-powered booking reconfirmation tool First appeared on TD (Travel Daily Media) Travel Daily Media.
Custom Travel Solutions (CTS), a software-as-a-service private-label platform for membership organizations and loyalty programs, announced the launch of its innovative AI-powered booking reconfirmation tool. This state-of-the-art technology that simulates the human voice automates the booking reconfirmation process, significantly increasing accuracy, operational efficiency and guest experience.
Mike Putman, CEO and Founder of CTSsaid: “Our AI-powered booking reconfirmation tool is a game-changer for the travel industry. By combining advanced AI with our years of experience, we are enabling our clients to improve booking accuracy, optimize resources and deliver exceptional guest experiences. This tool not only addresses the common pain points of booking errors but also sets a new standard for efficiency and scalability in the sector.”
This service is live and available for new client onboarding at any scale Designed to address common challenges in the booking process, the AI-powered booking reconfirmation tool automates the traditionally resource-intensive tasks of manual confirmation, eliminates undetected booking errors and scales effortlessly to handle growing volumes. By seamlessly integrating with content management systems (CMS) through API technology, the tool provides real-time status updates, ensuring full visibility for the customer support team.
The process is smooth and efficient. New bookings enter the reconfirmation queue, after which AI-powered human-like voice calls are placed to the hotel to verify the reservation. The system is designed to seamlessly navigate through the auto-attendant, hold and transfer music. Once connected, it reconfirms the booking by asking the hotel staff for their own reservation number, which is then logged and shared with the end client via API. Additionally, the system includes a CMS that provides the end client with a web portal to easily access confirmation details. For example, clients might see: “Susan P. Reconfirmed the reservation for John Smith on December 12, 2024 at 9:03 AM, for Smith's stay on January 2, 2025.” The AI can make up to three calls to retrieve confirmation numbers, automatically logging the results in the CMS.
The tool's intelligent AI mimics human interactions with hotel staff, ensuring it aligns with a brand's communication standards. It is powered by powerful APIs designed for processing high-volume booking data, enabling a smooth and scalable solution. Additionally, the system uses data-driven insights to optimize call timing for maximum success.
The benefits are far-reaching. By automating repetitive, error-prone tasks, CTS' new tool reduces operational costs, improves booking accuracy and increases scalability. This ensures a seamless experience for guests by strengthening trust in the brand. For travel providers, the tool increases operational efficiency, freeing up frontline teams to focus on high-value tasks.
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