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WeTravel, the operating system and fieldbook for multi-day, group travel businesses, has launched a free, self-paced course at WeTravel Academy, Mastering Tour Operations: Your Guide to Building a World-Class Tour Business.
Operational efficiency has become a top priority for tour operators in their efforts to meet growing customer expectations and navigate global market and operational changes. Customer satisfaction is increasingly tied to behind-the-scenes efficiency of tour operations; Late departures, booking errors, and miscommunications not only damage reputation but also cut into margins. This course, delivered by Fieldbook co-founder Jeff Kok, addresses these issues head-on, empowering tour operators to deliver memorable experiences while improving profitability.
“Managing tour operations is complex, from coordinating suppliers to tracking bookings and tracking travelers' needs both post- and post-departure,” said Ted Clements, CEO of WeTravel. “Having conversations with the thousands of operators who use WeTravel every day to address the complexities of managing their operations, we know the importance of mastering your operations. By partnering with Fieldbook on this course, we aim to provide operators with an effective framework to not only stay competitive, but thrive in this rapidly changing industry.”
Addressing critical industry challenges
With travel demand surpassing pre-pandemic levels, the stakes are higher than ever to deliver a seamless travel experience. The course is designed to help operators deal with:
- Operational Scalability: Meeting the demands of increasing tour volumes without compromising on quality.
- Complex logistics: Streamlining multi-day, multi-destination itineraries to reduce errors and delays
- Resource Management: Optimizing technology, teams and supplier relationships for greater efficiency.
What's inside the course?
Participants will gain practical skills through the lesson:
- Overcoming operational roadblocks to increase efficiency.
- Mastering the six pillars of effective tour operations, a proven framework for operational excellence.
- Mapping and improving existing workflows with tools like Tour Operating Model Canvas.
- Creating a clear roadmap for implementing scalable systems aligned with long-term business goals.
“Planning, organizing and delivering an unforgettable tour takes a lot of time and effort,” said Jeff Kwok, Co-Founder and CEO of FieldBook. “That's why we partnered with WeTravel on this course – to help tour operators with the operational challenges they face every day. It provides practical frameworks and real-world examples from leading tour businesses to help operators optimize operations and deliver tours more efficiently.”
Travel professionals can enroll for free in Mastering Tour Operations: Your Guide to Building a World-Class Tour Business Now on the WeTravel Academy platform. The course offers on-demand access, making it convenient for travel professionals to learn and implement at their own pace.
post WeTravel and Fieldbook have launched a free 'Mastering Tour Operations' course appeared first Travel Daily Media.